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KL Tower International Jump Malaysia 2015

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Terms & Conditions

This section explains the terms and conditions you are agreeing to when you use Menara KL' Online Ticketing facility. Please read these terms and conditions carefully. By using the Online Ticketing facility, you agree to abide by the following terms and conditions. If you do not accept any of these terms and conditions, please discontinue your access of this online service immediately.

    Menara KL is an abbreviation for Menara Kuala Lumpur which is generally used to address our corporate services.
    Online Ticketing is Menara KL's electronic ticketing (or online payment) facility which enables our customers to purchase Menara KL visit tickets from their desired location utilizing internet connection.
    Customer is a term used to address our patrons using the Online Ticketing service/facility.
    Transaction is referred to as the process of purchasing Menara KL ticket(s).

    All Visitors entering Menara Kuala Lumpur must have a valid entrance ticket.
    Tickets sold are non-refundable.
    Lost or stolen tickets will not be replaced.
    All tickets purchased will only be valid for the chosen session and date.
    Ticket purchased are non-transferable.
    Tickets on is available for purchases of up to 10 people or less per transaction. For purchases of 11 people or more, kindly make a subsequent transaction for the additional purchase(s).
    Subsequent transaction(s) will be treated as a fresh transaction and Conditions of Entry will remain applicable.
    All prices are subject to change at any time and from time to time without prior notice until your Ticket purchase is confirmed.
    Upon acceptance of the booking, the Tickets must be paid for in full immediately.
    Once a booking has been paid in full and has been deemed confirmed, Tickets cannot be exchanged, cancelled or refunded.

    Tickets must not be resold or offered for resale at a premium (including via online auction websites) or used for advertising, promoting or other commercial purposes (including competitions or trade promotions) or to enhance the demand for other goods and services, either by the original Ticket purchaser or any subsequent bearer.
    If a Ticket is sold in breach of this condition, the Ticket may be cancelled without a refund and the bearer of the Ticket may be refused admission.

    The Management reserves the right to alter any terms and conditions without prior notice.
    Any persons that disrupt the harmony and peace of Menara Kuala Lumpur will be requested to leave Menara Kuala Lumpur without refund.
    No pets are allowed in Menara Kuala Lumpur.
    Commercial photography and filming is strictly prohibited inside Menara Kuala Lumpur without prior consent.
    Theft or loss of personal belonging is at the Visitors’ risk.
    Drugs and weapons are strictly prohibited.
    Smoking is strictly prohibited in Menara Kuala Lumpur. Visitors are not permitted to sell any goods, services or any other matter capable of being sold (including but not limited to tickets) within Menara Kuala Lumpur.

    Menara KL is providing this facility as an alternative mode of purchasing ticket(s) and makes no representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. 
    In no circumstances shall Menara KL or any of its officers or employees be liable for any loss, costs or damages of any kind whatsoever and howsoever arising suffered as a result of any use of this facility. We may change these terms from time to time without prior notice. Changes will apply to any subsequent transactions.
    This Online Ticketing facility is currently only to be used for the purchase of Menara KL Observation Deck ticket(s) only.

    In order to perform an Online Ticketing transaction, you have to access the link from Menara KL's website.
    All internet purchases are confirmed purchases and any request for refunds, exchange or cancellations will not be entertained.
    For identification purposes, visitors must present their ID/identity card/passport when collecting ticket(s) at the ticket counter.

    Customer must bring along the credit card and remember the Confirmation ID for collection of ticket(s) at Online Ticketing counter. We may require your identity card to be presented for verification purposes. 
    Menara KL reserves the right not to issue the ticket(s) at the Online Ticketing Counter if the Confirmation ID or authorized credit card or identification card is not presented to Menara KL Staff.

    In order for your transaction to be deemed successful, you should receive an option to print your confirmation page from Menara KL's website at the end of the Online Ticketing transaction process.

    By using Menara KL's Online Ticketing facility, you consent to the collection and use of your personal information in accordance with Menara KL's Privacy Policy. Though the policy has been developed to take account of changes in Internet technology, it is subject to change and any such changes will be notified on this page.
    Credit card information given is only retained for the purpose of the transaction. 
    When you perform any Online Ticketing transaction from Menara KL's website, your computer automatically accesses a small piece of code on Menara KL's server (a 'server-side cookie') which enables the web pages to be displayed correctly. This cookie is not saved on your computer and is only used for the duration of the session.
    If you are using a web browser set to high security you may experience difficulties using this facility.
    When you use a link from Menara KL's website to another website, Menara KL's Privacy Policy is no longer in effect. Your browsing and interaction on any other websites is subject to that website's own rules and policies.

    For enquiries :
    Menara KL online ticketing, please e-mail: or contact customer service hotline : 603- 2020 5444

Menara KL


Menara KL